Only BeMVO can unlock your account.
For this you must email email@example.com (pharmacies) / firstname.lastname@example.org (hospitals) / email@example.com (wholesalers).
FYI, an account goes into Lock for the following reasons:
• You are already logged in, but the password has expired/changed. This will cause your account to go into Lock after 3 scans.
• You are trying to log in with an incorrect password. This will cause your account to go into Lock after 3 incorrect login attempts.