From 9 February 2024, we will switch to a full EU-FMD implementation in Belgium and Luxembourg.
Read the circular letter of FAMHP here
Alerts will be handled via the NMVS ALERTS platform.
FAQ Registration Alerts Management System
If you have not yet received a registration e-mail, please send an e-mail to support@bemvo.be and we will forward you a new registration link
2-factor authentication is disabled by default. So you will not receive an e-mail with codes to log in. However, if you want, you can reactivate this option yourself.
You can edit some information yourself, such as “First name” and “Last name”.
You cannot change your email address.
For any fields that are not white, send an email to support@bemvo.be with the information you would like to change.
We recommend using a “general” e-mail address so that other colleagues can access the account in case of absence.
It is not possible to register multiple e-mail accounts per user.
Therefore, we recommend using a “general” e-mail address.
Alerts of possible counterfeiting
The alerts of a possible counterfeit can be caused by:
The batch number was found, but not this unique code.
The possible cause could be:
- A unique code that does not exist. In this case, there is a chance that it is indeed a counterfeit. This needs to be investigated further.
- An incorrect unique code was forwarded. The cause may be an incorrect manual entry, an incorrect reading by the scanner or a problem in the user’s FMD module. It is important to check this and resolve the problem.
The transmitted batch number and unique code was not found.
The possible cause could be:
- The batch number does not exist. In this case, there is a chance that it is indeed a counterfeit. This should be investigated further.
- An incorrect batch number was forwarded. The cause may be an incorrect manual entry, an incorrect reading by the scanner, or a problem in the user’s FMD module. It is important to check this and resolve the problem.
- The batch data was not loaded into the system by the manufacturer. In this case, BeMVO receives multiple alerts of this type for that batch. BeMVO contacts the manufacturer to upload the data immediately.
There is a problem with the batch number that was forwarded.
The possible cause could be:
- The transmitted batch number matches the batch number recorded in the 2D matrix code. This may be a counterfeit and should be investigated further.
- An incorrect batch number was transmitted. A possible cause could be an incorrect manual entry, an incorrect reading by the scanner, or a problem in the user’s FMD module. It is important to check this and resolve the problem.
- The manufacturer has inserted an incorrect batch number in the 2D matrix code. In this case, the package is non-compliant and should be treated as such. BeMVO will receive several similar alerts from different users. BeMVO will contact the manufacturer.
Wrong expiry date forwarded. This verification does not consider the day, only month and year are verified.
The possible cause could be:
- The transmitted expiry date matches the expiry date in the 2D matrix code. This could possibly be a counterfeit and should be investigated further (unless point 3 or 4 below applies).
- An incorrect expiry date was transmitted. The cause may be an incorrect manual entry, an incorrect reading by the scanner, or a problem in the user’s FMD module. It is important to check this and resolve the problem.
- The manufacturer has put an incorrect expiry date in the 2D matrix code. The packaging is thus non-compliant, the usual procedure for this type of alert should be followed.
- The manufacturer has loaded an incorrect expiry date into the FMD system. In this case, BeMVO will receive multiple alerts of the same type. BeMVO will contact the manufacturer.
You are trying to deactivate a code that is already inactive (or reactivate a code that is not inactive).
The possible cause may be:
- You deactivated the code yourself before. Avoid deactivating the same medicine package yourself several times. If you receive this alert several times for the same medicine package, there may be a problem with your scanner or your FMD software.
- You suspect that the deactivation was performed by another user, that you received a medicine package that was already inactive. This is suspicious. Contact the supplier of the medicine package to verify this.
- However, it cannot be ruled out that it is 2 different packages with the same unique code. In that case, there is a good chance that one of the two packages is a counterfeit.
You are trying to reactivate a unique code, but the 10-day period has expired.
The medicine package remains inactive. Avoid deactivating medicine packages that are not delivered or distributed.
This medicine package has already been reactivated by another FMD user. You can no longer reactivate this medicine package.
The possible cause may be:
- You may have received an inactive medicine package from your supplier. We recommend contacting your supplier to verify this.
- This may be a counterfeit where two medicine packages with the same unique code are on the market with one being the counterfeit.
You are trying to reactivate a unique code, but from an incorrect status. The medicine package is currently in a different status. Perform verification first to perform the reactivation from the correct status.
The percentage of alerts of a possible counterfeit has fallen sharply since FMD was launched on 9/2/2019.
Today, we receive an alert in 0.05% of all scans.
The most common reasons for a false alert are:
The GS1 separators that separate the particular data elements in the 2D matrix code are misread or misinterpreted. As a result, multiple pieces of information are transmitted to each other.
The software keeps transmitting the same transaction multiple times, causing the 2nd transmission to trigger an alert.
The software transforms certain information so that they no longer match the data in the 2D code and stored in FMD (e.g. lowercase letters are converted to uppercase).
The CAPS key is hit, causing uppercase letters to be read as lowercase and lowercase as uppercase.
Upper and lower case letters are not taken into account when typing.
Some characters are misread or entered incorrectly (e.g. ‘O’ and ‘0’; ‘G’ and ‘6’; ‘S’ and ‘5’; …).
When entering, either one character is entered too few or one character too many.
The expiry date is not entered in the correct format (DDMMYYY instead of YYMMDD)
The same medicine package is deactivated multiple times by the user.
An incorrect transaction type is chosen (e.g. when reactivating a code)
The transition period for the implementation of the Falsified Medicines Directive (FMD) ends on 1 September 2019. From then on, alerts will be evaluated centrally and the FAMHP will start control actions where infringements or non-conformities will be followed up.